Intrix Contact Solutions is a Business Process Outsourcing Company based in the Philippines. Our company's aim is to help clients to be more competitive and to motivate themselves to focus on their core competencies.
Responsibilities and Duties:
Customer Service/Communication Skills - Talk, listen and help resolve conflicts with customers. Must be able to listen effectively to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer happy.
Patience - Deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
Problem-Solving Skills - Solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job.
Qualifications and Skills: